FAQs

Frequently Asked Questions

Ordering & Payment

Q: What payment methods do you accept?
A: We accept all major payment methods including credit/debit cards, UPI, net banking, and Cash on Delivery (COD) for eligible orders.

Q: Is my payment information secure?
A: Yes, all transactions are 100% secure and encrypted.

Shipping & Delivery

Q: How long does delivery take?
A: Metro cities receive orders in 3-5 business days, other cities in 5-7 days, and remote areas in 7-10 days.

Q: Do you ship internationally?
A: Yes, we ship to 220+ countries worldwide. International delivery takes 10-15 business days.

Products & Sizing

Q: How do I choose the right size?
A: Please refer to our Size Guide or contact us for personalized assistance. We recommend booking a consultation for custom measurements.

Q: Can I customize a lehenga?
A: Yes, we offer customization services. Please contact us to discuss your requirements.

Returns & Exchanges

Q: What is your return policy?
A: We accept returns within 7 days of delivery for unused items in original condition. Custom-made items cannot be returned.

Q: How do I exchange an item?
A: Contact us within 7 days of delivery to initiate an exchange, subject to availability.

For more questions, please contact us at info@prinalbridals.com or WhatsApp us.